Terms Of Use (Updated 04/27/2022)

Agreement between User and www.urquidlinen.com

Welcome to www.urquidlinen.com. The www.urquidlinen.com website (the "Site") is comprised of various web pages operated by Urquid Linen. www.urquidlinen.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.urquidlinen.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.urquidlinen.com is an E-Commerce Site.

Ecommerce: Supplier of event related products such as table linen, fabrics, pipe and drape and different event supplies.

Privacy

Your use of www.urquidlinen.com is subject to Urquid Linen's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.urquidlinen.com or sending emails to Urquid Linen constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Urquid Linen is not responsible for third party access to your account that results from theft or misappropriation of your account. Urquid Linen and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Sales Tax and Exemptions

In light of the recent Supreme Court ruling (South Dakota vs. Wayfair 06/21/2018) that mandates businesses, even without a physical presence in a given state, collect and remit sales taxes on transactions in that state. Due to this ruling, Urquid Linen Inc. is required to collect sales tax pursuant to each state's nexus laws. Depending on your orders ship to address, you may be assest a sales tax that is in compliance with that states requirements.

We currently do not collect sales tax for the following states:

• Alaska (Kenai & Wasilla local taxes only)
• Delaware
• Montana
• New Hampshire
• Oregon

You can file for a tax exemption by providing proof of exempt status (ex. exemption certificate or sellers permit). You can apply for your tax exemption account from our Sales Tax Exemption page

Children Under Thirteen

Urquid Linen does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.urquidlinen.com only with permission of a parent or guardian.

Cancellation/Refund Policy

Click here to see return policy and company terms and agreement.

Shipping Terms

We strongly recommend placing your orders as early as possible. shipping delays can occasionally occur through no fault of Urquid Linen due to inclement weather, carrier delays, and other unforeseen problems. It can also take longer to arrive than the transit time quoted by a shipping company without being considered “late.” It's common that your order can be shipped as a multi-piece shipment and it's possible for a multi-piece shipment to become separated during shipping with parts of your order being delivered at different times. When your order has shipped, we will email or text you your shipment tracking information so that you may follow the progress of your order during the shipping process. If your order is a rush order let us know and we will quote you an expedited shipping rate. Urquid linen will not be held responsible for missed delivery dates on ground shipments or the performance of third parties including, but not limited to, shipping companies. In the event, an expedited shipment is delayed our maximum liability to you shall not exceed the value of the shipping charges paid by you and is subject to approval of of a claim with the shipping carrier. If your order is delayed and you choose to refuse your shipment or to return your order, it will be treated as a return under the terms stated below. Unless otherwise agreed to in writing, Purchaser agrees that all shipments are FOB Shipping Point (Ex Works for orders shipped outside the United States of America)

*Note: Depending on your shipping circumstances, additional shipping charges may apply.

Loss during shipping

When your shipment arrives, confirm that you are receiving the exact number of boxes that are stated on the delivery receipt, before accepting it. Should all or part of your shipment be lost in transit, promptly contact us at orders@urquidlinen.com, and we will initiate a trace on your order. Be aware, if you accept your shipment without noting the shortage, Urquid Linen cannot be held responsible for the loss or shortage. You must save the original packaging in the event the shipping company chooses to inspect it. Promptly contact us at orders@urquidlinen.com to notify us and include a copy of the shipping receipt. Upon receipt of your email, we will quickly review your claim. If your claim has been approved with the shipping carrier, we will ship a replacement order to you.

Damage during shipping

If your order is damaged during shipping note the damage on the shipping receipt before signing it. Or if the package is delivered to your door, you are responsible to document all damaged items (product and packaging) and must notify us within 1 business day. You must save the original packaging in the event the shipping company chooses to inspect it. Be aware, if you accept your shipment without noting the damage on the delivery receipt, Urquid Linen cannot be held responsible for the loss or damage. Document the damage with photographs. Promptly contact us at orders@urquidlinen.com to notify us. Include a copy of the shipping receipt (if applicable) together with your pictures documenting the damage. Upon receipt of your email we will promptly review your claim, and if it has been properly documented, we will file a claim with the shipping carrier on your behalf. If the claim is approved we will ship a replacement order.

Concealed damage

Although rare, it is possible for your shipment to be damaged even if the packaging remains intact. When your shipment arrives, inspect it promptly to determine if it has been damaged. If it has been damaged, photograph the damage together with the packaging and contact us at orders@urquidlinen.com within 1 business days of the receipt of the shipment. Upon receipt of your email, we will promptly review your claim, and if it has been properly documented we will file a claim with the shipping carrier on your behalf. If the claim is approved we will ship a replacement order.

Concealed shortage

If you notice something missing from your order, contact us at orders@urquidlinen.com to document the shortage within 3 business days of the receipt of the shipment. Photograph the packaging and include the photographs with your request. Upon receipt of your email, we will promptly review your claim, and if approved, we will ship your missing items.

Links to Third Party Sites/Third Party Services

www.urquidlinen.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Urquid Linen and Urquid Linen is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Urquid Linen is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Urquid Linen of the site or any association with its operators.

Certain services made available via www.urquidlinen.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.urquidlinen.com domain, you hereby acknowledge and consent that Urquid Linen may share such information and data with any third party with whom Urquid Linen has a contractual relationship to provide the requested product, service or functionality on behalf of www.urquidlinen.com users and customers.

SMS Terms and Conditions

Urquid Linen is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Urquid Linen in other contexts.

SMS User Opt In

By opting in to our text messaging program you provide consent to enroll into our SMS Texting Program. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.

SMS User Opt Out

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than STOP or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

SMS Duty to Notify and Indemnify

If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Urquid Linen, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.urquidlinen.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Urquid Linen that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Urquid Linen or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Urquid Linen content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Urquid Linen and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Urquid Linen or our licensors except as expressly authorized by these Terms.

Use of Communication Services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

Urquid Linen has no obligation to monitor the Communication Services. However, Urquid Linen reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Urquid Linen reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Urquid Linen reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Urquid Linen's sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Urquid Linen does not control or endorse the content, messages or information found in any Communication Service and, therefore, Urquid Linen specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Urquid Linen spokespersons, and their views do not necessarily reflect those of Urquid Linen.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Materials Provided to www.urquidlinen.com or Posted on Any Urquid Linen Web Page

Urquid Linen does not claim ownership of the materials you provide to www.urquidlinen.com (including feedback and suggestions) or post, upload, input or submit to any Urquid Linen Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Urquid Linen, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Urquid Linen is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Urquid Linen's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Third Party Accounts

You will be able to connect your Urquid Linen account to third party accounts. By connecting your Urquid Linen account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users

The Service is controlled, operated and administered by Urquid Linen from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Urquid Linen Content accessed through www.urquidlinen.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Urquid Linen, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Urquid Linen reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Urquid Linen in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Urquid Linen agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. URQUID LINEN AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

URQUID LINEN AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. URQUID LINEN AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL URQUID LINEN AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF URQUID LINEN OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

Urquid Linen reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Urquid Linen as a result of this agreement or use of the Site. Urquid Linen's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Urquid Linen's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Urquid Linen with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Urquid Linen with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Urquid Linen with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Urquid Linen reserves the right, in its sole discretion, to change the Terms under which www.urquidlinen.com is offered. The most current version of the Terms will supersede all previous versions. Urquid Linen encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Urquid Linen welcomes your questions or comments regarding the Terms:

Urquid Linen

739 E 60th Street

Los Angeles, California 90001

Email Address: contact@urquidlinen.com

Telephone number: 310-909-8785

Effective as of July 01, 2020