Shipping Information
Please Read Before Placing Your Order
All orders will display an Estimated Delivery Date at checkout.
This date is very important when selecting your shipping method and determining if your order will arrive in time for your event.
If you need your items sooner, please choose a faster shipping method at checkout.
Please note that our website does not show live inventory. After your order is placed, our team will review stock availability. If there are any issues with stock levels, we will contact you promptly to discuss the next steps.
Free Economy Shipping Information
Free Economy Shipping is available on qualifying items totaling $249 or more within the contiguous United States (lower 48 states only).
Exclusions apply — please review the details below.
Orders using this promotion are considered non-rush orders and may exceed standard processing and production times. Customers receive free shipping in exchange for a longer delivery timeframe.
Qualifying Items
- Table Napkins
- Table Runners
- Table Linens (Tablecloths)
- Table Skirts
- Spandex Table Covers
- Spandex Chair Covers
- Spandex Chair Bands
- Drapery Panels
- Stage Skirting
- Spandex Wall Tiles
- Ceiling Drapes
- Trash Can Covers
- Conference Table Linens
Items That Do Not Qualify
- Custom Orders
- All Charger Plates & Flatware
- Pipe and Drape Kits
- Uprights (Fixed or Adjustable)
- Crossbars
- Circle Crossbars
- Steel Bases
- Rubber Bases
- Trade Show Booths
- All Storage Carts
- Hedge / Flower Walls
- Swatches
- Clearance Items
Handling & Packaging Fee
Orders placed with Free Economy Shipping will include a handling and packaging fee based on the total order value.
Please note: These fees are not shipping costs. They cover packaging, processing, and handling of your order.
Important: All orders will display an Estimated Delivery Date at checkout. Please review this carefully before placing your order to ensure it meets your timeline.
If you need your order sooner, please select a faster shipping method at checkout.
| Order Value | Handling Fee | Delivery Time * | Shipping Cost |
|---|---|---|---|
| $249 - $500 | $10 | Up to 13 Business Days | Free |
| $501 - $1000 | $15 | Up to 13 Business Days | Free |
| $1001 - $2000 | $20 | Up to 13 Business Days | Free |
| $2001 - $3000 | $30 | Up to 13 Business Days | Free |
| $3001 - $4000 | $40 | Up to 13 Business Days | Free |
| $4001 - $5000 | $50 | Up to 13 Business Days | Free |
| $5001 - $6000 | $60 | Up to 13 Business Days | Free |
| $6001 - $7000 | $70 | Up to 13 Business Days | Free |
| $7001 - $8000 | $80 | Up to 13 Business Days | Free |
| $8001 - $9000 | $90 | Up to 13 Business Days | Free |
| $9001 - $10,000 | $100 | Up to 13 Business Days | Free |
| $10,001 and up | $150 | Up to 13 Business Days | Free |
Note: Once the package has shipped, we are not responsible for delays, damages, or issues caused by the shipping carrier. For time-sensitive orders, we strongly recommend selecting an expedited shipping option at checkout.
Freight Shipping & Additional Charges
Some orders may ship via freight services on a pallet, depending on size and weight. This typically applies to bulky items such as pipe and drape, glass charger plates, and similar large products. In most cases, this does not apply to standard table linen orders under $10,000.
Liftgate service is not included. However, palletized orders are packed into cartons, allowing for manual unloading in many cases without a liftgate.
If a liftgate or additional services (such as waiting time or redelivery) are required, additional carrier fees will apply and may be billed after delivery.
International Shipping, Hawaii, Puerto Rico & Alaska
Urquid Linen offers discounted international air express shipping rates.
To receive a shipping quote, simply add your items to the cart and proceed to checkout. Shipping rates will be calculated based on your order and destination.
If the shipping rate appears high, please contact us directly. Our team can review your order and provide a custom spot quote to help reduce costs whenever possible.
Important: All orders will display an Estimated Delivery Date at checkout. Please review this carefully to ensure it meets your timeline.
Customers may also arrange their own freight forwarder to pick up orders directly from our warehouse in Los Angeles, California.
Shipping Terms Summary
We recommend placing orders early, as delays may occur due to weather, carriers, or other factors beyond our control. Orders may ship in multiple packages and can arrive separately. Tracking information will be provided once your order ships. For urgent orders, expedited shipping is available upon request. Urquid Linen is not responsible for carrier delays, and any claims for expedited shipments are limited to the shipping cost paid and subject to carrier approval. Refused or returned shipments due to delays will be treated as unauthorized returns and may incur restocking fees.
Loss or Shortage
Upon delivery, verify the number of boxes received. If items are missing, contact the shipping carrier immediately and notify us. Claims must be documented, and original packaging must be retained. Approved claims will be replaced.
Damage During Shipping
Inspect your shipment upon arrival. Any visible damage must be noted at delivery and reported to us within 2 business day with photos. Keep all packaging. If approved, we will file a claim and send a replacement.
Concealed Damage or Shortage
If damage or missing items are discovered after delivery, notify us within:
- 2 business days for damage or shortages.
Provide photos of the items and packaging. Once approved, we will process a replacement or send missing items.