We generally try to accommodate most rush orders as long as time allows. In order to upgrade production speeds for same-week delivery, it must be approved by our sales office.

Here is some pointers for rush orders:

• Place your order online to get into the queue
• Mention your event date in the order comments
• Make sure to choose an expedited shipping option (consider production time + ship from location is California)
• After you place your order, reply to the order confirmation right away asking for someone to call you to confirm the order will be delivered on time.

Our team will promptly reach out during business hours to confirm all details and ensure timely delivery.

We encourage all our customers to buy samples before commiting to a large order.

• Buy A Swatch (most affordable) This is the most popular method to see and feel the fabric. It may not provide a large visual, but it will allow you to experience the actual product. Click "BUY A SWATCH" icon on the linen product page.
• Buy Fabric (fastest ship) This is an excellent way to showcase a large piece of fabric on your table before committing to an actual order. It is the most recommended method because fabric orders can be shipped right away, without the need to wait for production time. Usually ships within 1-2 days.

We want to make sure you are completely happy with your linen purchase so please make a small investment on a sample before making a large purchase.

If you're in a hurry for a sample, purchase fabric by the yard, this is the quickest ship.

Available on qualifying items only, totaling $249 or more within the contiguous United States (the lower 48 only).

Exclusions apply; please see below for details.

Orders with this promotion are considered non-rush orders and may exceed the standard processing and production time. Customers can take advantage of having the shipping cost waived in exchange for extended delivery time.

FREE SHIPPING ITEMS:

• Table Napkins
• Table Runners
• Table Linen (Tablecloths)
• Table Skirts
• Spandex Table Covers
• Spandex Chair Covers
• Spandex Chair Bands
• Drapery Panels
• Stage Skirting
• Spandex Wall Tiles
• Ceiling Drapes
• Trash Can Covers
• Stage Skirting
• Conference Table Linens

ITEMS THAT DO NOT QUALIFY:

• Flatware / Cutlery
• All Charger Plates
• Pipe And Drape Kits
• Uprights (Fixed Or Adjustable)
• Crossbars
• Circle Crossbar
• Steel Bases
• Rubber Bases
• Trade Show Booths
• All Storage Carts
• Hedge Walls
• Swatches / Hangers
• Clearance Items

* Certain exclusions may apply, such as oversized items and fragile items. Additionally, particular delivery addresses can also void the free shipping promotion. If your order falls under any of these exclusions, a sales representative will contact you to discuss it and provide alternative solutions.

To find out the estimated delivery time for your order, we recommend checking the shipping method option on the checkout page.

It will calculate the production time + shipping transit days based off your location.

Orders are shipped from our Los Angeles, CA warehouse.

Upon checkout, you will be able to see the estimated delivery time for your order depending on the shipping method you choose. This information will be displayed in the final checkout stage after shopping cart.

To determine the status of your order, we recommend replying to the order confirmation email and requesting your order status.

In most cases, checking the progress of your order can take some effort and time. Hence, we kindly request you to contact us via email for this particular query instead of calling.

During the checkout process, choose the pickup option and we will send you an email specifying the date and time of pickup.

If the products you purchased require production (made to order items), please note that it typically takes 3-4 days for production. If you need them sooner, feel free to reach out to us and we can make arrangements for faster production (additional charges may apply).

We are happy to offer price matching on products that have the same exact specifications sold by any USA based company. Simply reach out to us with your inquiry and our sales representatives will be more than happy to assist you. For a faster reply, please email us a screenshot of the items you are interested in purchasing

Urquid Linen offers significantly discounted rates on international air express shipments. If you are looking to purchase in bulk, please contact us, and we can request sea freight or spot quotes to obtain better shipping costs.

You can also arrange for a freight forwarder to pick up from our warehouse in Los Angeles, CA.

Cancellation is not possible for orders that require production and are made to order.

MADE TO ORDER ITEMS:

• All table linen (tablecloths, overlays, napkin runners,skirting etc.)
• Drapes & Curtains
• Chair Covers
• Sashes
• Chair Pads,
• Trash Covers

To avoid order cancellations, consider buying a swatch or a few yards of fabric to physically inspect and assess the product's quality and color prior to placing your order. This will help ensure your satisfaction with the product.

IN STOCK ITEMS:

• Charger Plates,
• Pipe Hardware (Uprights, Crossbars, Bases etc),
• Flower Walls,
• Fabrics By The Yard or Roll,
• Cutlery,
• Color Charts

In the case you want to cancel an in-stock item, there is no production involved, so they can be cancelled prior to shipping. However, once the order has been shipped, cancellation is not possible and restocking fees will be incurred. Please remember that orders cannot be cancelled after 24 hours.

Pipe hardware items are generally ready for pickup within 2 business days after placing your order. However, if you need same-day pickup, please give us a call and we will do our best to accommodate your request.

To find the appropriate size for your table linens, follow these instructions.

If you have a rectangular or square table, multiply your desired drop length by two and add that number to both the length and width of the tabletop.

For round or oval tables, multiply your desired drop by two and add that number to the diameter of the table.

On our website, we offer sizes that cater to standard tables. In case you cannot find a size that aligns with your desired table measurement, it indicates that you require a custom size. Feel free to get in touch with us for a personalized quote.

You can reach us Mon-Fri from 9:30AM to 5PM.

• What are seams? In order to make many different tablecloth sizes, you need to seam/sew pieces of fabric together to create the desired size (similar to clothing).
• How do you determine where seams are placed? Depending on the width of the particular fabric and the specific size of the linen, seams can be placed in various areas. We will always place seams in the least visible areas to ensure you get as nice of a look as possible on your tablecloths.
• Can you avoid seams? In most cases, you cannot avoid having a seam on your tablecloths. For example, most fabrics are approximately 60” wide and if your linen exceeds that size in any direction, you must seam pieces of fabric together to achieve the desired size.
• Do all fabrics have the same seam placement? No. Fabrics widths can vary per collection however, there are (2) general groups that most will fall under. Standard Width (approx 50”-60” wide), or Double Width (approx 110”-120” wide).

To make sure we can keep our costs low and offer you the best prices, we have set a minimum order requirement per item. This helps us reduce our expenses and pass the savings on to you. By optimizing our operations, we aim to provide you with the best value for your money. See below the minimum order quantity per collection.

Tablecloths - 5pcs

Raw Fabric - No Minimums

Drapes - 5pcs Runners

Table Runners 10pcs

Napkins - 100pcs

Chair Covers - 100pcs

You can order less than the required minimums for certain table linen sizes. You can see the size options by visiting the link below...

https://www.urquidlinen.com/collections/new-samples-page

Rounded corners are OPTIONAL and available for all rectangular tablecloth sizes only.

You can choose to upgrade to rounded corners for an additional $8.00 per table cloth you purchase. See image below for more information.

Click here for an image of the rounded corner tablecloths.